Help Center

Usually it takes 2 business days to process your order. Depending on the shipping option you selected, it will take an additional 1-3 business days for your order to arrive. Please refer to the tracking number provided via email for updates. Our shipping days are Monday - Friday. 

Shipping times may vary from estimated timing due to distance and unexpected issues from the shipping company. Therefore, we recommend you reference your tracking number to follow your order’s status.

Please note that carriers has an active service alert - they have temporarily suspended their Service Guarantee during the COVID-19 pandemic. This means some shipments may arrive later than estimated - including expedited packages. Please email hello@plantscouts.com if you have questions. 

First contact USPS. (See the link below) 

https://www.usps.com/help/contact-us.htm

If after following their recommendations you have not received your order, please email hello@plantscouts.com

We ship out all of orders using the USPS. For all of the domestic US and international shipping deadlines, please reference this chart here. Please note that you should add on 2 business days for us to pack up and fulfill your order.

We have rarely seen packages marked as "Delivered" and appearing a few days later. Please allow a few days for the package to arrive. If you still do not have your package after a few days, you can file a Missing Package Request with the USPS.

We are not responsible for lost or stolen packages; however, a claim will be filed with the USPS. If a package is returned to us due to a customer error (e.g. incorrect name, address or package refusal), the customer will then be responsible for any re-shipment charges. If the address is correct and reverified by the buyer, a reshipment will be attempted free of charge.

If a package is lost, stolen or is missing, there will be a claim made for it as soon as possible, which is 30 days for USPS (if it was sent through Priority Mail). 

If you would like a reshipment of a new order of goods due to it being lost along the way, you may be responsible for shipping charges once more. Otherwise we are more than happy to cancel your order, and to follow through with attempting to file a lost package claim, with the initial shipping cost being assumed by the purchaser if applicable.

After 120 days, insurance claims can no longer be filed and returned packages will be forfeited.