Your cart

Shipping policy

Our shipping prices are based on the value of the items in your order and on the service level you choose. When calculating your total shipping time, please keep in mind that the day the package is shipped or picked up from our warehouse is not considered the first business day; start counting business days from the first full day that the package is “in transit” to you.

LOST, STOLEN OR MISSING PACKAGES 

We are not responsible for lost or stolen packages; however, a claim will be filed with the USPS. If a package is returned to us due to a customer error (e.g. incorrect name, address or package refusal), the customer will then be responsible for any re-shipment charges. If the address is correct and reverified by the buyer, a reshipment will be attempted free of charge.

If a package is lost, stolen or is missing, there will be a claim made for it as soon as possible, which is 30 days for USPS (if it was sent through Priority Mail). Which is also why we kindly ask for you to please allow 1-2 weeks to receive your delivery & a little longer during peak holiday periods and during inclement weather.

If you would like a reshipment of a new order of goods due to it being lost along the way, you may be responsible for shipping charges once more. Otherwise we are more than happy to cancel your order, and to follow through with attempting to file a lost package claim, with the initial shipping cost being assumed by the purchaser if applicable.

After 120 days, insurance claims can no longer be filed and returned packages will be forfeited.

A few tips:

  • We are unable to send specific delivery information, such as "leave on the back porch" or "please deliver after 4 pm" to the carriers.
  • Deliveries normally occur between 8 am and 8 pm, but we are unable to request or guarantee a specific delivery time or window of time.
  • Orders over $200 will be shipped with Signature or Delivery Confirmation. For neighborhoods where packages are commonly stolen; Please reach out us at hello@plantscouts.com to make you a listing for signature confirmation for your order. Otherwise, you are assuming responsibility for the package delivery.