Shipping policy

Last updated: October 16, 2026

Processing time
All orders ship from California within 1–2 business days. Orders placed on weekends or holidays ship the next business day. Custom and made-to-order apparel may need an extra 3–7 business days. You'll get a tracking link by email as soon as your order ships.

US shipping rates

• Free standard shipping on orders over $35.
• Under $35, you pay the actual USPS Ground Advantage rate for your order's weight, calculated live at checkout. We don't add any markup.
• Faster options (USPS Priority Mail and Priority Mail Express) are available at checkout, with the price and estimated delivery shown before you pay.

Estimated delivery times (after your order ships)

• USPS Ground Advantage: 2–5 business days
• Priority Mail: 1–3 business days
• Priority Mail Express: 1–2 business days

These are carrier estimates, not guarantees. Holidays, peak season and bad weather can add a few days.

International shipping
We currently ship to Canada, Mexico, Australia, the UK, most of Europe, the Caribbean, and Central and South America. Rates from USPS, UPS and DHL are calculated at checkout. Customs duties, import taxes and fees are not included in your order total and are the recipient's responsibility. Don't see your country at checkout? Email us at hello@plantscouts.com.

Address accuracy
Please double-check your shipping address at checkout. If a package comes back to us because of an incorrect or incomplete address, or because it was refused, we're happy to reship it once the new shipping cost is covered.

Lost, stolen or damaged packages

• Damaged or wrong item: email us within 14 days of delivery with a photo, and we'll send a replacement or a full refund.
• Lost in transit: if your tracking hasn't updated in 7 days, email us. We'll open a claim with the carrier and send a replacement or refund once the package is confirmed lost.
• Marked delivered but missing: please check with neighbors, your building's mailroom and your local post office first. If it still doesn't turn up, email us and we'll help file a claim with the carrier.

Questions?
Email us at hello@plantscouts.com. We're always happy to help.