FAQ & Help Center
Ordering & Shipping
How long does shipping take?
How long does shipping take?
Orders ship from California within 1–2 business days (made-to-order apparel can take a little longer — it’s noted on those product pages). US standard delivery typically takes [X–Y] business days after that. You’ll get a tracking link by email the moment your order ships.
Do you offer free shipping?
Do you offer free shipping?
Yes — US orders over $35 ship free. Under $35, standard rates apply and are shown at checkout.
Do you ship internationally?
Do you ship internationally?
We ship to [list countries/regions]. International rates are calculated at checkout, and any customs duties or import taxes are the recipient’s responsibility.
Can I change or cancel my order?
Can I change or cancel my order?
If your order hasn’t shipped yet, absolutely — email us as soon as possible with your order number and we’ll do our best to catch it.
My tracking hasn’t updated — should I worry?
My tracking hasn’t updated — should I worry?
Carriers sometimes take 2–3 days to scan packages, especially around holidays. If your tracking hasn’t moved in 5 business days, email us and we’ll investigate.
Gifting
Can you gift wrap my order?
Can you gift wrap my order?
Yes! Select gift wrap at checkout [or on the product page] and we’ll wrap your items and include a handwritten-style gift note — just type your message in the gift note field. Prices never appear on packing slips for gift orders.
Can I ship directly to the gift recipient?
Can I ship directly to the gift recipient?
Of course — just enter their address as the shipping address at checkout and add a gift note so they know who it’s from.
What is a birth month flower?
What is a birth month flower?
Like birthstones, every month has an official flower — daffodils for March, lilies of the valley for May, marigolds for October, and so on. Our Birth Month Flower pins and necklaces turn each bloom into a personal birthday gift. Every product names its month right in the title, so it’s easy to find the right one.
Do you sell gift cards?
Do you sell gift cards?
Yes — digital gift cards are available in [amounts] and are delivered instantly by email. They never expire.
Products & Care
What are your pins made of?
What are your pins made of?
Hard enamel with polished metal outlines and a secure rubber clutch backing — they hold their color and shine for years. Each pin ships on an illustrated backing card, so it’s gift-ready out of the envelope.
Are your necklaces real silver?
Are your necklaces real silver?
Yes — all our necklaces are 925 sterling silver, hypoallergenic and nickel-free. Each one arrives in a gift box. To keep the shine, store it in the box and remove it before swimming or showering.
Are the stickers and suncatchers waterproof?
Are the stickers and suncatchers waterproof?
Stickers: yes — waterproof, scratch-resistant, and dishwasher-safe, so they’re happy on water bottles and laptops. Suncatchers: they’re window decals that are easy to apply, reposition, and remove without residue.
How do your t-shirts fit?
How do your t-shirts fit?
Our tees and sweatshirts are unisex Comfort Colors blanks with a true-to-size, slightly relaxed fit. There’s a size chart on every apparel product page. Between sizes? Size up for a roomier feel.
How should I wash apparel and totes?
How should I wash apparel and totes?
Machine wash cold, inside out, and tumble dry low (or air dry). Hats are the exception — spot clean only.
Are your designs original?
Are your designs original?
Every single one. All Plant Scouts artwork is illustrated in-house — you won’t find these designs anywhere else.
Returns & Support
What is your return policy?
What is your return policy?
Unused items in original packaging can be returned within 30 days of delivery. Email us with your order number and we’ll walk you through it. Refunds go to your original payment method within 5–10 business days of us receiving the return.
My item arrived damaged — what do I do?
My item arrived damaged — what do I do?
We’re sorry! Email us a photo within 7 days of delivery and we’ll send a replacement or refund you right away — no need to mail anything back.
Do you offer wholesale?
Do you offer wholesale?
Yes — we love seeing Plant Scouts in plant shops, garden centers, and gift boutiques. Visit our Wholesale page to apply, and we’ll respond within 2 business days.
How do I contact you?
How do I contact you?
Email hello@plantscouts.com or use the Contact page — we reply within 1 business day, usually faster. Include your order number for the quickest help.